RETURN & REFUND POLICY
At Pawrizo, we want you and your pet to be happy with every order. If something is not right, we are here to help.
Returns
We accept returns of eligible items within 14 days of delivery.
To qualify for a return:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must be free of pet hair, odors, stains, bite marks, scratch marks, and any other signs of use.
- All original tags must remain attached.
- Items must be returned in their original packaging.
- Apparel, harnesses, collars, and similar items may be tried on indoors for fit only. They must not be worn outdoors or used by a pet.
Non-Returnable Items
The following items cannot be returned:
- Final sale items.
- Gift cards.
- Personalized or customized products.
- Opened grooming, hygiene, or other personal-care products.
- Products that have been worn, washed, damaged after delivery, or show signs of use.
How to Request a Return
Before sending an item back, please contact us at support@pawrizo.com with your order number and reason for the return. If the return is approved, we will provide return instructions and the correct return address.
Do not send a return to our business address unless our support team instructs you to do so.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@pawrizo.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 5-10 business days. Your bank or payment provider may require additional time to post the refund.
Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please request a return and place a new order after your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service because we cannot guarantee receipt of a returned package.
Contact
For return requests or support:
Email:
support@pawrizo.com
Business Information:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States
