RETURN & REFUND POLICY

At Pawrizo, we want you and your pet to be happy with your purchase. Please review our return and refund policy carefully before placing an order.

1. Pet Apparel – Final Sale

All pet apparel items are final sale and are not eligible for returns or exchanges due to fit, size selection, color preference, change of mind, or other personal reasons.

Pet apparel includes, but is not limited to, pet clothing, dresses, sweaters, jackets, costumes, and similar wearable accessories.

Please carefully review the product description, size chart, measurements, and available colors before placing your order. We encourage customers to measure their pets and compare the measurements with our size chart to help select the most suitable size.

Exception: If you receive an item that is damaged, defective, or different from the item you ordered, please contact us so we can review the issue and determine an appropriate resolution.

These restrictions apply except where otherwise required by applicable law.

2. Returns for Other Eligible Products

Eligible products other than pet apparel may be returned within 14 days of delivery, subject to the conditions below.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition.

• Items must be free of pet hair, odors, stains, bite marks, scratch marks, and any other signs of use.

• All original tags must remain attached.

• Items must be returned in their original packaging.

The following items are not eligible for return:

• Final sale items.

• Gift cards.

• Personalized or customized products.

• Opened grooming, hygiene, or other personal-care products.

• Products that have been used, washed, damaged after delivery, or show signs of use.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us at support@pawrizo.com within 48 hours of delivery.

Please include:

• Your order number.

• Clear photos of the item received.

• Photos of the packaging and shipping label, if available.

• A brief description of the issue.

We will review the information and work with you to determine an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, or another suitable solution.

4. How to Request a Return

For eligible products, please contact support@pawrizo.com before sending any item back. Include your order number and reason for the return.

If your return is approved, we will provide the applicable return instructions and return address.

Do not send any item to our business address unless our support team specifically instructs you to do so.

5. Refunds

For approved returns, refunds will be issued to the original payment method after the returned item has been received and inspected.

Once approved, refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect, or otherwise required by applicable law.

Pet apparel that is not eligible for return under Section 1 will not qualify for a refund based on fit, size selection, color preference, change of mind, or other personal reasons. This does not limit any remedies required by applicable law or the remedies available for damaged, defective, or incorrectly shipped items.

6. Exchanges

We do not offer direct exchanges.

Pet apparel is not eligible for exchange due to size, fit, or color preference. Please review the product details and size chart carefully before ordering.

For other eligible products, customers may request a return in accordance with this policy and place a new order after the return is approved.

7. Return Shipping

For eligible returns, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or otherwise required by applicable law.

We recommend using a trackable shipping service. Pawrizo cannot guarantee receipt of returned packages that cannot be tracked.

8. Contact Us

For return requests or product concerns, please contact:

Email: support@pawrizo.com

Business Information:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States